Question 1

Where is your jewelry made? Who makes your jewelry?

Accepted Answer

Each IO piece is handcrafted by master artisans in our private studios in New York and Bali. Every design passes through Jenifer’s hands — as a sketch, a wax model, or final approval.

Our process is collaborative, but nothing leaves the studio without her vision shaping it.

Question 2

Do you offer consultations?

Accepted Answer

Yes. We offer in-person consultations in New York City and Bali.

In New York, you’ll meet with a member of our trusted team. In Bali, you’ll meet directly with Jenifer, our founder and lead designer.

We also offer virtual consultations via Zoom and accommodate most time zones.

✧ To schedule, start your consultation here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

Question 3

When can I expect my jewelry?

Accepted Answer

Production typically takes 6–12 weeks after your design is finalized. Timelines may vary depending on complexity and studio schedule.

✧ Please allow extra time during holidays or high-volume seasons.

Tracking details are shared as soon as your piece ships.

Question 4

Can I return my jewelry?

Accepted Answer

All bespoke pieces are final sale.

✧ For eligibility on ready-to-ship pieces and full details, see our Shipping & Returns Policy.

Question 5

Do you offer warranties?

Accepted Answer

Yes. All IO jewelry includes a one-year warranty from the date of delivery.

If a manufacturing issue arises, we’ll repair the piece at no cost — simply ship and insure it back to us.

Depending on your location, we may also refer you to a trusted local jeweler.

✧ To begin a repair request, contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

Question 6

What’s not covered under warranty?

Accepted Answer

The following are not considered manufacturing defects and are not covered under warranty:

• Stone loss or damage – from impact or improper care

• Metal bending or warping – due to force or daily wear

• Discoloration or prong wear – from chemicals, water, or aging

We recommend periodic checkups and mindful wear.

✧ Not sure if your repair is covered? Reach out — we’re happy to guide you.

Question 7

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide via DHL and UPS Worldwide Express. Within the U.S., we use FedEx for domestic deliveries.

• Standard delivery: 3–10 business days

• Overnight shipping available within the U.S. for an additional fee

• All orders are fully insured in transit

• Duties and taxes are not included and must be paid by the recipient upon delivery

✧ See full details in our Shipping & Returns Policy.(https://jhxsocialmedia0.wixsite.com/studio3/shipping-and-returns)

Question 8

What currencies do you accept?

Accepted Answer

Prices are listed in USD, but we also accept IDR (Indonesian Rupiah) and SGD (Singapore Dollar), converted at current rates.

We accept all major international credit cards.

✧ We also accommodate cryptocurrency payments (BTC or USDC) upon request. Contact us (https://jhxsocialmedia0.wixsite.com/studio3/contact)to arrange.

Question 9

Do you offer payment plans?

Accepted Answer

Yes — we offer limited installment options for bespoke or high-value pieces. A non-refundable deposit is required to begin, and the remaining balance can be split across scheduled payments.

✧ If you’d like to arrange a payment plan, contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

Question 10

What size should I order?

Accepted Answer

We want your jewelry to fit just right. Please refer to our sizing guides:

• Ring Sizing Guide (US sizes with international conversions)

• Bracelet Sizing Guide (measured in cm)

• Necklace Sizing Guide (measured in cm)

✧ Need help measuring or want a sizing kit? Contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

We’re happy to convert international sizes upon request.

Question 11

How do I care for my jewelry?

Accepted Answer

Store your jewelry in a dry, cool place, away from sunlight, moisture, and chemicals.

Remove your pieces during workouts, bathing, or heavy lifting.

✧ We offer professional cleanings and inspections. Reach out to schedule.

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