Each IO piece is handcrafted by master artisans in our private studios in New York and Bali. Every design passes through Jenifer’s hands — as a sketch, a wax model, or final approval. Our process is collaborative, but nothing leaves the studio without her vision shaping it.

Yes. We offer in-person consultations in New York City and Bali. In New York, you’ll meet with a member of our trusted team. In Bali, you’ll meet directly with Jenifer, our founder and lead designer. We also offer virtual consultations via Zoom and accommodate most time zones. ✧ To schedule, start your consultation here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

Production typically takes 6–12 weeks after your design is finalized. Timelines may vary depending on complexity and studio schedule. ✧ Please allow extra time during holidays or high-volume seasons. Tracking details are shared as soon as your piece ships.

All bespoke pieces are final sale. ✧ For eligibility on ready-to-ship pieces and full details, see our Shipping & Returns Policy.

Yes. All IO jewelry includes a one-year warranty from the date of delivery. If a manufacturing issue arises, we’ll repair the piece at no cost — simply ship and insure it back to us. Depending on your location, we may also refer you to a trusted local jeweler. ✧ To begin a repair request, contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

The following are not considered manufacturing defects and are not covered under warranty: • Stone loss or damage – from impact or improper care • Metal bending or warping – due to force or daily wear • Discoloration or prong wear – from chemicals, water, or aging We recommend periodic checkups and mindful wear. ✧ Not sure if your repair is covered? Reach out — we’re happy to guide you.

Yes — we ship worldwide via DHL and UPS Worldwide Express. Within the U.S., we use FedEx for domestic deliveries. • Standard delivery: 3–10 business days • Overnight shipping available within the U.S. for an additional fee • All orders are fully insured in transit • Duties and taxes are not included and must be paid by the recipient upon delivery ✧ See full details in our Shipping & Returns Policy.(https://jhxsocialmedia0.wixsite.com/studio3/shipping-and-returns)

Prices are listed in USD, but we also accept IDR (Indonesian Rupiah) and SGD (Singapore Dollar), converted at current rates. We accept all major international credit cards. ✧ We also accommodate cryptocurrency payments (BTC or USDC) upon request. Contact us (https://jhxsocialmedia0.wixsite.com/studio3/contact)to arrange.

Yes — we offer limited installment options for bespoke or high-value pieces. A non-refundable deposit is required to begin, and the remaining balance can be split across scheduled payments. ✧ If you’d like to arrange a payment plan, contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact)

We want your jewelry to fit just right. Please refer to our sizing guides: • Ring Sizing Guide (US sizes with international conversions) • Bracelet Sizing Guide (measured in cm) • Necklace Sizing Guide (measured in cm) ✧ Need help measuring or want a sizing kit? Contact us here.(https://jhxsocialmedia0.wixsite.com/studio3/contact) We’re happy to convert international sizes upon request.

Store your jewelry in a dry, cool place, away from sunlight, moisture, and chemicals. Remove your pieces during workouts, bathing, or heavy lifting. ✧ We offer professional cleanings and inspections. Reach out to schedule.